What applies to digital purchases, and how we fix problems.
Our products are digital and delivered online: nothing is shipped, and our collections are final sale. This policy explains what applies to digital purchases, when refunds are not available, and how we handle technical issues, duplicate purchases and order errors.
Access issues, duplicates, or billing errors
If something is wrong with your order, contact us at info@fupstudio.com and we will do our best to fix it quickly. Depending on the case, we may offer a replacement, store credit, or a refund, for example if you were charged incorrectly due to a technical error, or if you accidentally purchased the same item twice and contact us promptly.
How to request help
Email info@fupstudio.com and include your order number, the product name, a short description of the issue, and screenshots if relevant. We typically reply within 48 hours.
Chargebacks and fraud
If we detect abusive chargebacks, repeated refund attempts, or unauthorized redistribution, we may suspend access and refuse future purchases, without affecting any legal rights you may have.
Company details
FUP STUDIO DESIGN & PROJECTS, S.L.U.
Rd. Sant Pau, 47, 08015, Barcelona, España
VAT/Tax ID: ESB23945116
Support: info@fupstudio.com
Policy updates
We may update this policy from time to time. The latest version will always be posted here with the updated date.
Last updated: 5 September 2026